During the pandemic, Gap, Inc.’s e-commerce teams faced unprecedented demand and expansion. Brenda worked with the UX/UI Design System team to introduce lightweight prioritization and planning practices, balancing creative freedom with predictable delivery. The result: faster development, higher team trust, and record-breaking performance.

Brenda built a people-centered Project Management Office from the ground up, streamlining processes and aligning teams for maximum impact. The result: a Five-Star rating, $10M in revenue, and a scalable model for execution at scale.

Brenda enabled a smoother customer journey for Banco Popular North America’s small business platform by refining workflows, communications, and training. The result: a 150% increase in enrollments, $600K in annual revenue, and more efficient processes for staff and customers.

When Auxilio Mutuo Hospital launched a new Medicare Advantage plan in Puerto Rico, the challenge was to build trust and a brand from the ground up in a competitive, culturally distinct market. Brenda joined the launch team early, designing a grassroots marketing approach that connected with the community, drove enrollment, and strengthened provider relationships. The effort exceeded enrollment goals by 120% and expanded the provider network fivefold, creating a scalable model for brand engagement.